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Global Remote Service in the Machinery Industry
New technologies and trends for an intelligent remote service; optimizing service performances and reaction times due to reliable RS data management; improvement of customer acceptance based on higher security standards
20-21 Mar 2013
NH Friedrichstraße Berlin, Germany
- Key Speakers
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Thorsten Mathaeus
Global Head of Extended Services
ABB Power Systems
Audi Lucas
Service Systems Program Manager
GE Gas Engines
Maik Bittner, PhD
Project Manager
Siemens AG, Healthcare Sector
Heinz Litscher
Program Manager Remote Services
Siemens Schweiz AG, Building Technologies Division, International Headquarters
- Key Topics
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- Enterprise knowledge management – Effective Remote Service data management
- Remote service in sales and marketing – Surplus for the customer
- Optimizing internal structures and interfaces
- Condition Monitoring – maintenance strategy to reduce costs
- Event Focus
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Global Remote Service in the Machinery Industry
Customer demands of reducing downtime, declining margins in the new product business as well as growing cost and competition pressure are effecting the situation in the machinery industry significantly. Companies are investing into the aftermarket and ways to increase customer loyalty. Remote Service solutions reduce cost and time needed to offer an efficient service to the customer and they have the advantage of binding the customers into a lasting business relationship, e.g. by becoming a full-service-provider