marcus evans europe conferences

Process Excellence & Digital Transformation for Service Industries

Improve Process Excellence and Reduce Costs while Enhancing Quality of Service and Company’s Competitiveness

17-19 September 2014
Courtyard Berlin City Center Hotel, Germany

Conference Workshop

Kill Complexity and E2E Improvement Methodology Deep Dive

Participants of this workshop will learn how to reduce complexity in processes to improve E2E operations.

Workshop Moderator: Alan Poulsen, Project Manager and Asger Larsen, Director

Company: Implement Consulting Group

Conference Workshop

Connecting Company’s Goals with Workforce Objectives by Implementing Sustainable Change Management

Participants of this workshop will learn how to design simple and effective lean strategies to achieve comprehension of all involved parties.

Workshop Moderator: Friedrich de Vries, Consultant

Company:Unternehmensberatung de Vries

Why You Should Attend

Process Excellence & Digital Transformation for Service Industries


Service Industries are in the first stage of lean management implementation into their processes. Traditionally, Lean and Six Sigma had been implemented into manufacturing operations and therefore it has been difficult for service oriented companies to deploy them with the right approach as they operate with services processing huge amounts of data rather than handling machines in manufacturing sites. Above all, the market is more competitive as well as customer more demanding, therefore it is absolutely necessary for service companies to improve their market position by reducing costs, adapting to the digital age, and increasing quality of service.

This premium marcus evans conference will expose best practices on how successful multinational organisations managed to minimise direct costs by implementing operational excellence into their processes, rethink their business structure and employ the right digital tools to ensure success and business growth. Delegates will learn the most successful PEX strategies and how to engage workforce to reduce costs, improve flexibility towards constantly changing market and achieve excellent quality levels. PEX experts from leading companies will deliver practical case studies on how to apply the above into the organisation in the most cost efficient manner.

Key Topics

  • Improve quality of service at minimum cost and increase your competiveness by implementing BPM
  • Employ the most advanced IT tools to achieve process excellence and effective internal communication
  • Implement best in class lean techniques and strategies to become more flexible towards market demands
  • Reduce response time, inventory and unnecessary acts to reach the optimal cost effectiveness in processes
  • Achieve exceptional performance by transforming your physical structure and standardising processes

  • Why Choose marcus evans?

    marcus evans specialises in the research and development of strategic events for senior business executives. From our international network of 63 offices, marcus evans produces over 1000 event days a year on strategic issues in corporate finance, telecommunications, technology, health, transportation, capital markets, human resources and business improvement.

    Above all, marcus evans provides clients with business information and knowledge which enables them to sustain a valuable competitive advantage and makes a positive contribution to their success.

    Event Sponsors
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    Event Partners

    Practical Insights From

    Norbert Faulhaber
    Vice President, Business Excellence
    Deutsche Telekom AG

    Mark Hookey
    Head of Process Improvement
    Swiss Re

    CÚdric Coiquaud
    Head Operations Processes & Quality of Service
    AXA Bank Europe

    Brijesh Luthra
    Lean and Operational Excellence Lead
    Zurich Insurance Company

    Sascha Fuhren
    Head of Business Excellence
    Ebay Inc

    Mike Robinson
    Head of Performance and Reliability
    Virgin media

    Natasha Avila
    Director, Continuous Improvement
    Expedia Inc.

    Thosten Adri
    Director, Business Operations
    Deutsche Lufthansa AG

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    Event Contact

    For all enquiries regarding speaking, sponsoring and attending this conference contact:

    Kristiyan Sokolov

    PO Box 24797
    CY-1304 Nicosia

    +357 22 849 408
    Fax: +357 22849 394