marcus evans europe conferences

15th annual EMEA Customer Experience and Order to Cash

Moving to the next level of maturity

15-16 September 2016
Prague, Czech Republic

Why You Should Attend

15th annual EMEA Customer Experience and Order to Cash

This marcus evans conference facilitates high-level knowledge exchange that will bring a fresh outlook on the E2E O2C process which is now maturing towards Customer Facing Supply Chain Management.

Customer Facing Supply Chain Management is the next level of O2C process maturity which is focusing of customer front end elements and brings Order to Cash cycle firmly integrated with customer experience, customer service, logistics, planning and other key functions.

This event is a unique opportunity and a great discussion platform for senior level management representatives to benchmark, share experiences and find solutions to their key tasks such as  great customer experience, increased digitalization, the journey toward the true E2E O2C from planning to fullfilment and order management best practices. One of the workshops will be devoted to overcoming change management challenges related to O2C transformation. Other important areas covered will include key customer master data and dispute management project.

Current Process Owners meeting will explore the advancements mature companies have reached in the O2C and explore good practices in customer service models designs, which make the O2C not only efficient but also a great customer experience window with opportunities for repeat business and strategic analytics potential.

Attend this premier Customer Facing Supply Chain Management and O2C Process Owners Meeting, bringing together professionals from high volume and high customer diversity industries to benchmark and hear great practices on advanced O2C and Customer Service side.


Key Topics

  • Benchmark customer experience and customer centricity elements
  • See automation and digitalisation journey of O2C
  • Discuss E2E from planning to fulfilment
  • Look at solutions to change management challenges in O2C transformation
  • Get innovative insight on O2C, planning and proactive stock management
  • Previous Attendees Include

    Boehringer- Ingelheim
    Bayer Euroservices
    Philip Morris Intl
    Fiat Services
    SAP AG
    DHL Express
    FedEx Express

    Why Choose marcus evans?

    marcus evans specialises in the research and development of strategic events for senior business executives. From our international network of 63 offices, marcus evans produces over 1000 event days a year on strategic issues in corporate finance, telecommunications, technology, health, transportation, capital markets, human resources and business improvement.

    Above all, marcus evans provides clients with business information and knowledge which enables them to sustain a valuable competitive advantage and makes a positive contribution to their success.

    Event Partners

    Practical Insights From

    Edit Valentinyi
    Customer Order and Fulfillment Manager
    GE Aviation, Hungary

    Chris Glanvill
    Head of Customer Administration – EMEA
    Thomson Reuters, UK

    Philipp Lutzny
    Senior Director Global Order Fulfillment and Supply Chain Management
    ADVA Optical Networking SE, Germany

    Ulli Kahle-Roth
    Customer Service and Supply Chain Director EMEA
    A. Schulman Europe GmbH & Co KG, Switzerland

    Paulo Louro
    Order to Cash: Deputy Manager
    Solvay, Belgium

    Dolores Heusser
    Customer Service Solutions Leader
    Dow Europe Gmbh, Switzerland

    Martin Vlcek
    Group Business Process Leader Logistics
    Coca-Cola Hellenic Bottling Company

    André S. Queiroz
    Head of Change Management
    AB Electrolux, Sweden

    Click Here For Full Agenda

    Voice of Our Customers
    • "I very much enjoyed meeting others companies and understand their challenges“ Director of Operations, Cisco
    • "Very well organised - mix of presentations“ Global Process Owner, Order to Cash, Lyondell Basell
    • “Overall , a good conference. Excellent organisation. Good topics“ Director Order Management, Vmware
    • "Very interesting and relevant. Lively participant net to learn and share“ Customer Service Solutions, Dow Chemical
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    Event Contact

    For all enquiries regarding speaking, sponsoring and attending this conference contact:

    Yiota Andreou

    marcus evans (Europe) Ltd
    PO Box 24797

    +357 22 849 404
    Fax: +357 22 849 310