marcus evans europe conferences

E2E O2C: Customer Experience, Digitalization and RPA

Innovating towards superior customer experience and increasingly robotized E2E value chain

23-25 September 2019
Radisson Blu Amsterdam, Netherlands

Conference Workshop

Using Robotics within Customer Service: Improving Speed and Reducing Error

Workshop Moderator: Mathieu Jonker, Founder and Director

Company: Artilience

Why You Should Attend

E2E O2C: Customer Experience, Digitalization and RPA

This unique marcus evans event will discuss Customer Experience and Robotics for Customer Facing Supply Chain Management and Order to Cash: we will continue the process and organisational maturity journey of improving, innovating and digitalizing this core business artery responsible for Customer Experience & O2C.

The future is here already as more and more companies are introducing Robots into back office processes to serve repetitive tasks. Robotic Process Automation (RPA),  Machine Learning and Artificial Intelligence transform company operations to be faster, more accurate and cost-efficient. Chatbots, cognitive computing and Articificial Intelligence for automated emails are here to serve and save time even for the front office operations.

This marcus evans event is a unique opportunity and a great discussion platform for senior level management representatives to benchmark, share experiences and find solutions to their key tasks such as great Customer Experience and the journey towards the true E2E O2C from planning to fulfilment and order management best practices. Other important areas covered will include Process Mining, Measuring Customer Experience, Opportunities with more Digital Workforce, more Automation and Digitalisation for order management, improving customer master data for better analytics, better integration with customers systems and more!

Key Topics

  • Solvay on process mining and predictive analytics
  • Schneider Electric covering self-service experiences
  • Arla Foods identifying processes suitable for RPA
  • Danske Bank transforming processes around customer touchpoints
  • Previous Attendees Include

    • Apple • Levi Strauss • Nike • Unilever • DuPont de Nemours BV •
    Ericsson • GSK • Novartis • BASF • DHL • NXP • BP • BT • Shell • D.E
    MASTER BLENDERS 1563 • ABB • Novozymes • Michelin • Rockwell
    Automation • Juniper Networks • Fiat • Lafarge • GENPACT • Bunge •
    Swisscom • SWIFT • SABIC • Medtronic • Solvay • Givaudan • UCB ∙
    Lexmark • GE • AstraZeneca • Philip Morris • Symantec • Henkel •
    Accenture • Capgemini • Covidien • Itella • Ernst & Young • Pfizer • OMV •
    Borealis • Linde Gas • UPC • TNT • Boehringer-Ingelheim • Syngenta •
    Fedex • Eaton • SAP AG • Siemens • Omprompt

    Why Choose marcus evans?

    marcus evans specialises in the research and development of strategic events for senior business executives. From our international network of 63 offices, marcus evans produces over 1000 event days a year on strategic issues in corporate finance, telecommunications, technology, health, transportation, capital markets, human resources and business improvement.

    Above all, marcus evans provides clients with business information and knowledge which enables them to sustain a valuable competitive advantage and makes a positive contribution to their success.

    Event Sponsors
    Sponsor - CS123
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    Sponsor - CS123
    Tungsten Network
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    Practical Insights From

    Gerrit Eisenmenger
    Head of Global Customer Service; Polyolefins

    Cecilia Cartier
    Customer Care Strategy & Operations Lead EME

    Berangere Ducimetiere
    Digital Self-Service Director
    Schneider Electric

    Eric Thalmann
    Director Customer Service Central European Region

    Dodo Pedersen
    First VP, Head of Customer Journey & Process CoE
    Danske Bank

    Maciej Obuchowski
    Robotic Process Automation Manager
    Arla Foods

    Rachel Oosterwijk
    Global Process Owner O2C

    Filip Vandenbroecke
    Program Manager - Robotics Process Automation
    ING Belgium

    Click Here For Full Agenda

    Voice of Our Customers
    • "I very much enjoyed meeting others companies and understand their challenges" Director of Operations, Cisco
    • "Very well organised - mix of presentations" Global Process Owner, Order to Cash, Lyondell Basell
    • "Overall , a good conference. Excellent organisation. Good topics" Director Order Management, Vmware
    • "Very interesting and relevant. Lively participant net to learn and share" Customer Service Solutions, Dow Chemical
    • "The ideal platform for O2C professionals to share best practices and discuss about the future of O2C. Inspirational networking" Business Process Lead O2C, Campofrio Food Group
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    Event Contact

    For all enquiries regarding speaking, sponsoring and attending this conference contact:

    Constandinos Vinall

    marcus evans (Europe) Ltd
    PO Box 24797
    1304 Nicosia, Cyprus

    +357 22849 380
    Fax: +357 22849 394