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18th Annual O2C: Cash, Digitalisation, RPA & AI

Process improvement, cost efficiency and innovation agenda for customer to cash value chain

25-27 November 2020
Virtual, Live+

Why You Should Attend

18th Annual O2C: Cash, Digitalisation, RPA & AI

This unique marcus evans event will discuss Customer Experience and Robotics for Customer Facing Supply Chain Management and Order to Cash: we will continue the process and organisational maturity journey of improving, innovating and digitalizing this core business artery responsible for Customer Experience & O2C.

The future is here already as more and more companies are introducing Robots into back office processes to serve repetitive tasks. Robotic Process Automation (RPA), Machine Learning and Artificial Intelligence transform company operations to be faster, more accurate and cost-efficient. Chatbots, cognitive computing and Artificial Intelligence for automated emails are here to serve and save time even for the front office operations.

This marcus evans event is a unique opportunity and a great discussion platform for senior level management representatives to benchmark, share experiences and find solutions to their key tasks such as great Customer Experience and the journey towards the true E2E O2C from planning to fulfilment and order management best practices. Other important areas covered will include Process Mining, Measuring Customer Experience, Opportunities with more Digital Workforce, more Automation and Digitalisation for order management, improving customer master data for better analytics, better integration with customers systems and more!

Your safety is our top priority. Click HERE to find out how we are ensuring our events are a safe place to be.

Can’t physically attend this conference?

Don’t worry we have you covered! If your ability to travel is restricted we know your appetite for key business insights remains so our Live+ digital platform enables you to fully participate in the event remotely. Of course it provides access to live online streams of all session, but much more than that, it ensures you are able to engage with speakers directly allowing you to participate in Q&A, relevant breakout groups as well as event polling and other insights and resources delivered during the event. We realise interacting with other delegates is key to your event experience, so our innovate online solution allows you to set up online meetings with other virtual and physical attendees throughout the event; ensuring you still walk away with those key contacts that can make a tangible difference to you and your business. The platform will continue to host all event content on-demand for you to re-visit and continue to access for up to 6 months post event.

Your content. Your way.

Key Topics

  • Unilever discussing supply chain visibility
  • Honeywell improving performance with better customer experience and data analytics
  • Telenor outlining methods within process development and automation strategies that really work
  • Novartis establishing a Customer to Cash E2E process, including the customer engagement and digital strategy model
  • Previous Attendees Include

    A. Schulman, ABB, Abbott, Abu Dhabi Polymers Company, ADVA Optical, Akritiv, Akzo Nobel, Amgen Europe, Arizona Chemical, Arla Foods Group, Ashland, Avis Budget Group, BACARDI, Baxter, Bayer, BioMarin, bioMérieux, Biomet, Boehringer Ingelheim, Borealis, BP, Braskem Europe, BT Global Services, Bunge, Campofrio Food Group, Cargill, CHEP, Cisco, Coca-Cola Hellenic Bottling Company, Covidien, Curium, D.E MASTER BLENDERS 1563, Danfoss, Daniel Swarovski Corporation, Datwyler Pharma Packaging International, Delphi, Deutsche Telekom, DHL, Dover Europe, Dow, DSM, DuPont, ECOLAB, Electrolux, Epson, Ericsson, Esker, Fiat Services, Firmenich, FrieslandCampina, GE, GENPACT, Givaudan, GSK, Guardian Europe, Haier Europe, HARMAN – Connected Services, HEINEKEN, Henkel, Honda, Honeywell, ING Belgium, Juniper Networks, Kellogg, Kemira, Lafarge, LANXESS, Levi Strauss EMEA, Lexmark International, LINDE AG, LyondellBasell, Maersk Line, McBride, Medtronic, Michelin, Molnlycke Health Care, Mondelez International, Monsanto, Netapp, Nike, Nilfisk, NITTO, Novozymes, NXP Semiconductors, Omprompt, OMV, OpusCapita, Pentair, PepsiCo, Philip Morris International, Philips, Procter & Gamble, Rockwell Automation, Ruukki Construction, SAB Miller, SABIC, Sandvik, SAP, Schneider Electric, Servilux, Shell, Sibur, Siemens, Smurfit Kappa Group, Solvay, Stora Enso, Sunrise, SWIFT, Swiss Re, Swisscom, Symantec, Syngenta, Tata Steel, Telia, Teva Pharmaceutical Industries, Thomson, Reuters, TNT, Tungsten Networks Limited, UCB, UNICER, Unilever, Unisys, VELUX, Vetter Pharma, VF Europe, VMWare

    Why Choose marcus evans?

    marcus evans specialises in the research and development of strategic events for senior business executives. From our international network of 63 offices, marcus evans produces over 1000 event days a year on strategic issues in corporate finance, telecommunications, technology, health, transportation, capital markets, human resources and business improvement.

    Above all, marcus evans provides clients with business information and knowledge which enables them to sustain a valuable competitive advantage and makes a positive contribution to their success.

    Practical Insights From

    Joe Craughan
    Head Global Process & Service Owner O2C

    Razvan Bratu
    Vice President, Global Customer Experience and Hubs Leader
    Honeywell Safety & Productivity Solution

    Daniel Ormerod
    Global Customer Service Supply Chain

    Evelyn Köpke
    Project Manager for PEGA CCMT (Cash Collection Management Tool)

    Majid Ali
    Head of Business IT
    Posti Group Oyj

    Tina Lilje
    Global Program Leader Philips Customer Experience and M&A Leader Integrated Supply Chain

    Bjoern Neal Kirchner
    Corporate Vice President, Supply Chain Management

    Rahul Malhotra
    Director of Service Delivery
    Avis Budget Group

    Click Here For Full Agenda

    Voice of Our Customers
    • "I very much enjoyed meeting others companies and understand their challenges" Director of Operations, Cisco
    • "Very well organised - mix of presentations" Global Process Owner, Order to Cash, Lyondell Basell
    • "Overall , a good conference. Excellent organisation. Good topics" Director Order Management, Vmware
    • "Very interesting and relevant. Lively participant net to learn and share" Customer Service Solutions, Dow Chemical
    • "The ideal platform for O2C professionals to share best practices and discuss about the future of O2C. Inspirational networking" Business Process Lead O2C, Campofrio Food Group
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    Event Contact

    For all enquiries regarding speaking, sponsoring and attending this conference contact:

    Constandinos Vinall

    marcus evans (Europe) Ltd
    PO Box 24797
    1304 Nicosia, Cyprus

    +357 22849 380
    Fax: +357 22849 394